Form Approved: OMB No. 2127-0008; Expires 08/31/2021


COMPLETE this 5-step form — it takes about 5 minutes, and have the following information handy:

  • Email Address — To file a complaint without one or for other assistance, please call the Vehicle Safety Hotline (Toll-Free: 1-888-327-4236 / Hearing Impaired (TTY): 1-800-424-9153).

  • Your VIN
    What’s this?

  • Any documentation you have related to your complaint, such as photos or a police report

  • ALL complaints are reviewed.
  • Some complaints may lead to an investigation.
  • Some investigations lead to recalls.
  • Unverifiable complaints may be removed from searchable information.

Note: The review and investigation process MAY take a long time, but don’t worry–you will be notified if there is a recall.

Paperwork Reduction Act Burden Statement: A Federal agency may not conduct or sponsor, and a person is not required to respond to, nor shall a person be subject to a penalty for failure to comply with, a collection of
information subject to the requirements of the Paperwork Reduction Act


All the information that you submit to NHTSA will be transmitted using a secure mechanism.